that are serviced CSAT assessment and management by implementing focused improvement plans Contribute to Business Development... A critical thinker who possesses logical reasoning Curious and always looking for creative solutions to complex problems...
that are serviced CSAT assessment and management by implementing focused improvement plans Contribute to Business Development... and always looking for creative solutions to complex problems Benefits CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike...
, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine... transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address...
, AI enablement, self-service, and knowledge-centered service practices. Own core support performance metrics (CSAT, SLAs, response... opportunities to executive leadership and driving cross-functional solutions. Oversee budgeting, headcount planning, tools...
with product, design, and other engineers to ship high-impact solutions and provide technical guidance to the team. Experience... Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class...
reliable automation with seamless human fallback. Outcomes include higher containment, faster resolution times, improved CSAT..., recontact, CSAT, and margin impact Commercial & Legal Navigation Navigate complex procurement, legal, and InfoSec processes...
processing. Hands-on experience with cloud-based data warehousing solutions (e.g., BigQuery, Snowflake, Redshift). Proven... Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class...
our AI solutions. This is a high-impact role that bridges strategy, operations, and delivery across internal teams and external..., and customer satisfaction (NPS, CSAT). Scale Partner Delivery Excellence: Collaborate with our Partnerships team to grow partner...
of our product solutions, with a direct focus on maximizing client satisfaction, eliminating red projects, and improving professional... business objectives. · Define and communicate KPIs tied to client satisfaction (CSAT/NPS), project health, and service...
our AI solutions. This is a high-impact role that bridges strategy, operations, and delivery across internal teams and external..., and customer satisfaction (NPS, CSAT). Scale Partner Delivery Excellence: Collaborate with our Partnerships team to grow partner...