HMH is a learning technology company committed to delivering connected solutions that engage learners, empower... educators and improve student outcomes. As a leading provider of K-12 core curriculum, supplemental and intervention solutions...
, renewals, retention, and CSAT. Demonstrated ability to balance governance and accountability with seller enablement... for professionals and are able to provide innovative and effective solutions for clients. BVH, Inc., its subsidiaries and its...
Proven track record of automating and improving support metrics solutions — case deflection, CSAT, first contact resolution..., owning key metric collection like case deflection, CSAT, and time-to-resolution. Responsibilities Define and drive the...
on the design, development, and optimization of Dynamics 365 Customer Service and Contact Center (Omnichannel) solutions..., and develop solutions within Dynamics 365 Customer Service & Contact Center (Omnichannel) Build and maintain custom plugins (C...
standards aligned with regulatory requirements and internal expectations (ASA, FCR, CSAT, Quality, Safety, and Cost per Contact... has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated...
HMH is a learning technology company committed to delivering connected solutions that engage learners, empower... educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions...
configuration, workflow design, routing logic, and self-service strategy to improve CSAT, efficiency, and cost-to-serve Partner... existing platforms, scaling AI capabilities, and identifying new solutions to support a modern, AI-first servicing model...
-by offering solutions across the entire digital dining experience. From building branded websites and mobile apps, to powering... while saving our partners over $700M in third-party commission fees. Through our white-label ordering solutions, a growing demand...
and manage key performance indicators (KPIs) such as CSAT, QA scores, AHT, adherence, productivity, and first-contact resolution... issues, or inefficiencies and recommend solutions Maintain accurate documentation, notes, and records related to performance...
Management (CSM). This role involves designing, configuring, deploying, and supporting ServiceNow CSM solutions to enhance... Indicators (6-12 Months): Production-ready CSM platform reducing case resolution time and increasing CSAT scores Deployment...