Director, Customer Success – Clinical Solutions Overview Elsevier is seeking a strategic and people-focused... Director of Customer Success to lead post-sale customer engagement for our Clinical Solutions portfolio. This leader...
Director, Customer Success – Clinical Solutions Overview Elsevier is seeking a strategic and people-focused... Director of Customer Success to lead post-sale customer engagement for our Clinical Solutions portfolio. This leader...
customer feedback (CSAT & NPS) and close feedback loops. Collect customer feedback and stories and close feedback loops... and executing success plans that align with business outcomes and solutions through the system and other company platforms...
for a portfolio of mid-market and select enterprise accounts post-onboarding. Solicit customer feedback (CSAT & NPS) and close... with business outcomes and solutions through the system and other company platforms as appropriate. Ability to understand customer...
Description As a leading provider of comprehensive digital signage solutions, Spectrio empowers clients to transform... needs, address concerns, and ensure high levels of customer satisfaction (CSAT/NPS) Manage a large number of client...
and experimentation Operational efficiency for marketing teams (automation, self-service capabilities) NPS/CSAT for customer messaging... research and market insights into clear priorities and scalable solutions Build, monitor and communicate results of real-time...
expertise or follow-up. Consistently meet or exceed service KPIs including resolution time, CSAT, and order accuracy. Manage..., Monkey Media, ezCater, OLO, Aloha Enterprise, CashStar, and PBC. Apply sound judgment to implement immediate solutions...
connect NiCE AI solutions such as Copilot, AutoSummary, Autopilot, and Conversational AI to the realities of provider... Stronger alignment between NiCE AI solutions and healthcare provider priorities Higher quality industry-specific adoption...
and resolution time. Partner with IT, Security, and Business teams to integrate AI solutions into service delivery platforms (e.g... with measurable satisfaction (CSAT, NPS, XLAs). Analyze service data to identify trends and improvement opportunities. Lead...
-term initiatives. AI Innovation: Identify and build the business case for AI-driven solutions within the post-order flow... and user research-to solve customer pain points and drive improvements in CSAT, NPS, and retention. Systems & Logistics: Lead...