field Working knowledge of Lenel, Verint, Axis, Commend, Fire systems, and/or DMP is a plus Must be able to pass... with Lenel, Axis, Software House, Verint training certifications highly desired but not required Training and Certifications...
or contact center platforms such as Aspect, Verint, Amazon Connect, NICE, or similar systems. Experience partnering closely...
Required. Preferably Verint. Demonstrated proficiency in utilizing Microsoft Office applications. Strong customer service skills...
Sigma methods or equivalent approaches. Experience with fraud and quality platforms (e.g., NICE, Verint) and case...
, or policies. Experience with workforce management or quality platforms (e.g., Verint, NICE) or similar systems. Bachelor...
. Experience with WFM tools (e.g., NICE, Verint, Calabrio, Genesys WFM) and ticketing/knowledge systems. Lean/Six Sigma...
fluctuations. Manage scheduling, capacity planning, and workload balancing using workforce management tools (e.g., Verint...
candidates will bring hands-on contact-center experience and working knowledge of leading WFM platforms such as Verint, NICE IEX...
QA Software Experience Required. Preferably Verint. Demonstrated proficiency in utilizing Microsoft Office applications...
, siveillance, verint, powerseries, powerg, intrusion, network video, xprotect, vms, securos, Electrical wiring, avigilon, genetec...