, and expertise in telephony and workforce management platforms, specifically Five9 or similar systems and Verint Workforce Management... Five9 dashboards and Verint WFM tools. · Adjust schedules, skill assignments, and routing strategies to maintain service...
in call center operations and experience with Workforce Management process and tools experience (i.e. Verint, Calabrio...
. Experience with CCaaS platforms (NICE IEX, Verint, CMS, Avaya) and technology integration. Expertise in change management...
in electronic security systems field Working knowledge of Lenel, Verint, Axis, Commend, Fire systems, and/or DMP... required Prefer direct experience with Lenel, Axis, Software House, Verint training certifications highly desired...
in electronic security systems field Working knowledge of Lenel, Verint, Axis, Commend, Fire systems, and/or DMP... required Prefer direct experience with Lenel, Axis, Software House, Verint training certifications highly desired...
in electronic security systems field Working knowledge of Lenel, Verint, Axis, Commend, Fire systems, and/or DMP... required Prefer direct experience with Lenel, Axis, Software House, Verint training certifications highly desired...
) Must have 1, some or all of these customer facing service applications experience - Verint (workforce management), IVR... to some or all of the customer-facing service applications that Tacoma runs – specifically Verint (workforce management), IVR (interactive...
including: Cisco Collaboration, Cisco CUCM, CUIC, CVP, Finesse, UCCE call recording (preferred Verint) and working knowledge...
Experience working in WFM tools (e.g., Playvox, Verint, Assembled), with a deep understanding of the technological aspects of its...
Experience working in WFM tools (e.g., Playvox, Verint, Assembled), with a deep understanding of the technological aspects of its...