Director of Contact Center Operations
. Experience with WFM tools (e.g., NICE, Verint, Calabrio, Genesys WFM) and ticketing/knowledge systems. Lean/Six Sigma...
. Experience with WFM tools (e.g., NICE, Verint, Calabrio, Genesys WFM) and ticketing/knowledge systems. Lean/Six Sigma...
analysis, data analysis, or call center operations. Hands-on experience with CallMiner (or similar platforms like Verint...
fluctuations. Manage scheduling, capacity planning, and workload balancing using workforce management tools (e.g., Verint...
, verint, powerseries, powerg, intrusion, network video, xprotect, vms, securos, Electrical wiring, avigilon, genetec security...
or similar tools (NiCE, Verint, Calabrio, CallMiner, Observe.AI) - Demonstrated success coordinating quality initiatives...
platforms (Amazon Connect, NiCE, Verint, CallMiner) - Experience with statistical models and data visualization using AWS...
fluctuations. Manage scheduling, capacity planning, and workload balancing using workforce management tools (e.g., Verint...
fluctuations. Manage scheduling, capacity planning, and workload balancing using workforce management tools (e.g., Verint...
, synergis, hd camera, video management, ip video, access camera, dsc, siveillance, verint, powerseries, powerg, intrusion...
, synergis, hd camera, video management, ip video, access camera, dsc, siveillance, verint, powerseries, powerg, intrusion...