Support Operations Analyst III
working within at least one WFM platform (e.g., Genesys, NICE, Verint, Aspect, or similar) Multi-Channel Monitoring...
working within at least one WFM platform (e.g., Genesys, NICE, Verint, Aspect, or similar) Multi-Channel Monitoring...
required.March/Verint installation experience preferred.IP camera installation experience preferredOther InformationJob Type: Full-TimeShift...
., Genesys Cloud, NICE, Verint, or similar platforms) Advanced Excel skills (pivot tables, formulas, data analysis) Strong...
tools (e.g., Genesys Cloud, NICE, Verint, or similar platforms) Advanced Excel skills (pivot tables, formulas, data...
workforce management systems (e.g., Verint scheduling software, CMS) Exposure to workforce management environment Exposure...
center platforms such as Five9, Verint, Zendesk, Salesforce, or similar systems. Experience with voice, chat, text...
center platforms such as Five9, Verint, Zendesk, Salesforce, or similar systems. Experience with voice, chat, text...
center platforms such as Five9, Verint, Zendesk, Salesforce, or similar systems. Experience with voice, chat, text...
center platforms such as Five9, Verint, Zendesk, Salesforce, or similar systems. Experience with voice, chat, text...
center platforms such as Five9, Verint, Zendesk, Salesforce, or similar systems. Experience with voice, chat, text...