) to identify trends, performance gaps, and opportunities for improvement. Uses WFM software and tools (e.g., Verint etc.) to manage...
Service Browser BlueZone (Mainframe/COR) EDGE Excel Google ZAP Avaya Innovis Web Browsers WebView Verint...
and Sharepoint, with familiarity in contact center and back-office quality platforms (CXOne, Verint, etc.). Strong written...
and Sharepoint, with familiarity in contact center and back-office quality platforms (CXOne, Verint, etc.). Strong written...
environments. Proficient with Microsoft Office and contact center/back-office systems and tools (e.g., CxOne, Verint, Avaya...
environments. Proficient with Microsoft Office and contact center/back-office systems and tools (e.g., CxOne, Verint, Avaya...
environments. Proficient with Microsoft Office and contact center/back-office systems and tools (e.g., CxOne, Verint, Avaya...
environments. Proficient with Microsoft Office and contact center/back-office systems and tools (e.g., CxOne, Verint, Avaya...
solutions (example Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International...
with workforce management tools (Alvaria, Verint) RPA certifications (helpful but not required) Contact center experience...