BPO Call Center Workforce Manager
following is preferred): Verint / Verint Impact 360 NICE IEX WFM (highly preferred) Genesys Cloud WFM Aspect / Alvaria...
following is preferred): Verint / Verint Impact 360 NICE IEX WFM (highly preferred) Genesys Cloud WFM Aspect / Alvaria...
, exacqvision, edvrclient, omnicast, synergis, hd camera, video management, ip video, access camera, dsc, siveillance, verint...
tools for example NC4 and VCC 1+ years of SOC experience 1+ years of experience with MAStermind, Lenel, Verint...
/agent desktop software solutions (example Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys...
applications, and recording solutions such as Calabrio or Verint. Support integration with 2Ring dashboards/wallboards...
across Avaya CM, CMS, RedSky E911, Verint, Swampfox Contact Center, Korbyt Wallboard, and Cisco Unity Voicemail platforms... regulations (Karis Law, Ray Baum Act). Support Verint call recording and analytics platforms, including configuration, monitoring...
you to advance as your expertise increases. Convergint is proficient with alarms (DMP and ICT) CCTV (AXIS, Milestone, Verint...
(or equivalent progression). Experience quality audits and working with call recording systems like Verint, Nice. Certifications...
interview via our online interviewing platform/tool, “Verintâ€. This online interview must be completed for prompt consideration...
interview via our online interviewing platform/tool, “Verintâ€. This online interview must be completed for prompt consideration...