Customer Experience Quality Assurance Analyst-Anchorage, AK (Remote)
, with familiarity in contact center and back-office quality platforms (CXOne, Verint, etc.). Strong written and verbal communication...
, with familiarity in contact center and back-office quality platforms (CXOne, Verint, etc.). Strong written and verbal communication...
, with familiarity in contact center and back-office quality platforms (CXOne, Verint, etc.). Strong written and verbal communication...
) to identify trends, performance gaps, and opportunities for improvement. Uses WFM software and tools (e.g., Verint etc.) to manage...
Innovis Web Browsers WebView Verint Attributes: Curious Analyze Detect Patterns Foresight - given enough data...
Service Browser BlueZone (Mainframe/COR) EDGE Excel Google ZAP Avaya Innovis Web Browsers WebView Verint...
interact with various teams. Proficiency in WFM software (e.g., Verint, NICE IEX) and contact center technologies (Five9...
interact with various teams. Proficiency in WFM software (e.g., Verint, NICE IEX) and contact center technologies (Five9...
center platforms such as Salesforce, CXOne, Verint, or SharePoint. Strong analytical, organizational, communication...
center platforms such as Salesforce, CXOne, Verint, or SharePoint. Strong analytical, organizational, communication...
environments. Proficient with Microsoft Office and contact center/back-office systems and tools (e.g., CxOne, Verint, Avaya...