, and collaborate on the integration of technologies like Amazon Lex, Genesys, and Verint for enhanced work management and customer..., Verint, and AWS technologies for seamless operation. Work closely with stakeholders to ensure solutions meet business goals...
our online interviewing platform/tool, “Verintâ€. This online interview must be completed for prompt consideration of employment...
interview via our online interviewing platform/tool, “Verintâ€. This online interview must be completed for prompt consideration...
of experience in a contact center or support environment. Proficiency with Calabrio, IEX, Verint, or Aspect WFM platforms...
, interactive messaging, text, etc.) related technologies: dialer, Verint, workflow tools Understanding of current OCC / CFPB...
), Google CCAI, Amazon Lex, Microsoft Bot Framework Workforce Management: NICE IEX (preferred), Verint, Genesys WFM, Calabrio..., Analytics Tools: NICE Enlighten, CallMiner, Verint Speech Analytics Experience with cloud platforms (AWS, Azure, GCP) and cloud...
and intraday resource management. Proficiency in workforce management tools such as Verint, NICE, Aspect, or similar platforms...
), Google CCAI, Amazon Lex, Microsoft Bot Framework Workforce Management: NICE IEX (preferred), Verint, Genesys WFM, Calabrio..., Analytics Tools: NICE Enlighten, CallMiner, Verint Speech Analytics Experience with cloud platforms (AWS, Azure, GCP) and cloud...
, and expertise in telephony and workforce management platforms, specifically Five9 or similar systems and Verint Workforce Management... Five9 dashboards and Verint WFM tools. · Adjust schedules, skill assignments, and routing strategies to maintain service...
with Avaya, Verint or other Quality platform Comfortable working in a high-volume role Demonstrated ability to prioritize tasks...