software (e.g., IEX, Verint, Genesys, Aspect/Alvaria) and proficiency in data analysis tools such as SQL, Python, Power BI...
(Calabrio, Verint, NICE) and telephony systems (e.g., Automatic Call Distributors, IVR systems such as Avaya, CISCO, or Twilio...
Proficiency in workforce management and telephony tools and software (e.g., Aspect, Verint, NICE WFM, Cisco, AWS Connect...
, and CCTV systems Software House CCURE, Verint, MDI, AMAG Symmetry, Bosch BVMS, Bosch IDS, Hirsch, Intercom Systems Aiphone...
required Strong knowledge and experience with workforce management software (Calabrio, Verint, NICE) and telephony systems (e.g., Automatic Call...
learning. Experience supporting Workforce Optimization products, especially from NICE Solutions or Verint, highly desirable...
levels for multiple lines of business (NICE IEX/InContact, Five9, Genesys, Verint, Excel models, etc.) Provide operational..., Five9, Genesys, Verint, Excel models, etc.) Prior experience with Salesforce CRM (or similar applications) 2-3 years...
levels for multiple lines of business (NICE IEX/InContact, Five9, Genesys, Verint, Excel models, etc.) Provide operational..., or Industrial Engineering Previous experience with established WFM software (NICE IEX/InContact, Five9, Genesys, Verint, Excel...
workforce management systems (e.g., Verint scheduling software, CMS) Exposure to workforce management environment Exposure...
CCURE, Verint, MDI, AMAG Symmetry, Bosch BVMS, FFT, Honeywell Video & Vindicator, and Proximex certifications and experience...