utilizing WFM systems (Verint, Blue Yonder, Legion, or others) to deliver optimal scheduling, staffing, and employee experience...
CCAI, NICE CXone, Verint, Calabrio, CRMs, and process automation technologies \n What You'll Be Doing Develop...
, Verint, Genesys) to determine staff requirements. Create, modify, and maintain forecast models that accurately predict...
. Certifications and Licensure Preferred Avaya reporting and analytics training or certification, as applicable Verint quality...
/telephony, Verint. AI tools knowledge and usage. SAP knowledge is also helpful. If working from home, must have a secure...
formatted for delivery to Salesforce (via Lambda and Platform Events) and to Verint Monitor model performance using CloudWatch...
with Microsoft Office suite and hardware and software applications to manage contact center and back-office operations (Cxone, Verint...
with Microsoft Office suite and hardware and software applications to manage contact center and back-office operations (Cxone, Verint...