platforms (Amazon Connect, NiCE, Verint, CallMiner) - Experience with statistical models and data visualization using AWS...
required · Comprehensive knowledge of Verint or equivalent call center management application · Knowledge of Fund Benefits, Programs...
effectiveness, and billing patterns Familiarity with Salesforce, Stripe, Five9, IEX, Verint and customer lifecycle stages, and CRM...
in telephony systems, set ups and associated software- (I.E. AWS, inContact/NICE, Genesys, Verint, etc.) Expert/Guru competency...
for workforce demand forecasting and capacity planning. - Experience with Workforce Management tools (Genesys, Verint, NICE...
. Salesforce experience is also highly preferred. Technical Proficiency: Proficiency in workforce management tools such as Verint...
, CXone, IEX, Salesforce, Sprout Social, Verint, Genesys, or similar platforms Disability accommodation for employment...
Service Browser BlueZone (Mainframe/COR) EDGE Excel Google ZAP Avaya Innovis Web Browsers WebView Verint...
. Bring a proven track record of implementing and optimizing WFM tools and platforms (NICE, Verint, Assembled, Genesys...
, and expertise in telephony and workforce management platforms, specifically Five9 or similar systems and Verint Workforce Management... Five9 dashboards and Verint WFM tools. · Adjust schedules, skill assignments, and routing strategies to maintain service...