Workforce Management Analyst
with WFM platforms (Assembled, Tymeshift, Playvox, NICE, Verint, or similar) Strong SQL skills for data extraction...
with WFM platforms (Assembled, Tymeshift, Playvox, NICE, Verint, or similar) Strong SQL skills for data extraction...
applications, and recording solutions such as Calabrio or Verint. Support integration with 2Ring dashboards/wallboards...
. Hands-on experience with call recording solutions like Verint or NICE Systems. Knowledge of dialer systems (predictive...
WEM/WFM, NICE, Verint, Calabrio) and RTA tools. Strong skills in forecasting & scheduling methodologies (interval-based...
, and quality monitoring of assigned ACRs Assist ACRs in understanding and using EPIC EMR, Verint, Salesforce, Cisco, and other PAC...
, and quality monitoring of assigned ACRs Assist ACRs in understanding and using EPIC EMR, Verint, Salesforce, Cisco, and other PAC...
. Maintain and enhance workforce systems (e.g., NICE IEX, Verint, Aspect) to improve forecast accuracy and intraday efficiency...
), Verint Cloud, SAP Working Conditions Environment (Office, warehouse, etc.) – Office in Fort Worth, TX Physical...
of experience in a contact center or support environment. Proficiency with Calabrio, IEX, Verint, or Aspect WFM platforms...
and intraday resource management. Proficiency in workforce management tools such as Verint, NICE, Aspect, or similar platforms...