Solutions Manager
;strong facilitation and risk/issue management Bonus: CX/Support stack (Zendesk/Salesforce), analytics, contact center/telephony...
;strong facilitation and risk/issue management Bonus: CX/Support stack (Zendesk/Salesforce), analytics, contact center/telephony...
, and agent productivity. Integrate VCC with CRM systems (e.g., Salesforce, Zendesk, ServiceNow) and other third-party...
architecture Experience working with ticketing systems (e.g., Zendesk, Jira) and knowledge bases Experience working...
product support requests via email and phone using the Zendesk platform. Support testing and improvement of our equipment...
. Strong experience with Zendesk and/or Salesforce strongly preferred. Certified Salesforce Administrator a plus. You are familiar...
, onboarding, and training new team members. Qualifications Systems CRM and ticketing tools (Zendesk preferred). MS Office...
working with customer service tool data sets (e.g., Zendesk) Hands-on experience running A/B tests and experiment design...
to collaborate effectively. Technologies You'll Use Jira, Google Workspace, Slack, Zendesk, Salesforce, Looker, Sigma, Figma...
. Experience using customer support platforms (Zendesk, Freshdesk, Salesforce, etc.)....
, or operations Previous experience in real estate a plus Previous experience working with enterprise technology (Zendesk...