Customer Support Tier1 Manager - Asset Solutions Group
, interpersonal, and conflict-resolution skills. Familiarity with support tools (e.g., Zendesk, Salesforce, Jira). Solid understanding...
, interpersonal, and conflict-resolution skills. Familiarity with support tools (e.g., Zendesk, Salesforce, Jira). Solid understanding...
tickets on the RPM Ticketing system (Zendesk) and maintain RPM SLA. This includes response times, CSAT score, and low request...
with customer support platforms (e.g., Gorgias, Zendesk, Freshdesk). Proficient with Mac OS and Google Workspace (Docs, Sheets...
Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya Postal Code 32830 Responsibilities...
, service, desk and/or remote support. Experience in IT/help desk management systems such as Remedy, ZenDesk, and/or Web Help...
with Zendesk, Theranest (EHRs), or similar systems. Prior support experience for multiple stakeholders or clients simultaneously...
terms to large and small audiences. Proficiency with call center management systems (e.g., Genesys, NICE, Zendesk...
is a strong advantage. Experience with Salesforce CRM and various customer success tools such as Zendesk, HubSpot, MixPanel and Gainsight...
of problem-solving and helping others Comfort learning new tools like Zendesk, HubSpot, and Teams Ability to work...
: Experience in Microsoft Suite (Outlook, Teams, Excel, Powerpoint) is preferred. Proficiency in SalesForce, Planhat, ZenDesk...