behavior to determine root cause Ticket & Queue Management Manage Zendesk tickets, calls, and chats... for technology and their work Working knowledge of Zendesk De-escalation techniques Strong empathy for the customer and the...
across internal teams Manage customer engagement across Slack Connect, email, and Zendesk, ensuring every thread has an owner... with tools such as Zendesk, Slack Connect, and modern ticketing/workflow systems is highly desirable Experience...
, and communication platforms such as Zoho Desk, Salesforce, Zendesk, Microsoft Teams, Zoom, or similar systems Preferred Background...
, Atlassian (Jira and Confluence), Zendesk, and Microsoft 365. Define the integration architecture between business systems.... Deep familiarity with the tools in scope: Salesforce, Atlassian, Zendesk, Microsoft 365, Slack, and AI productivity...
requests through our Zendesk ticketing system. This individual will monitor incoming service tickets, respond promptly...
with Planhat, Zendesk, or similar CRM and support tools is a plus. The base salary pay range for this position is between USD...
issues independently Experience working with CRM and case management platforms such as Salesforce, Zendesk, Service Cloud...
, ServiceNow, Zendesk, or similar. Documentation Tools: Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja...
and project management platforms (e.g., Smartsheet, Zendesk, Microsoft Office Suite, Microsoft Entra). Experience with multi...
Workspace, Microsoft365, GitHub, 1Password, ZenDesk, Mailgun, Higher Logic, Notion. No-code database set-up and support...