Client Support Associate - Help Desk
, but also excited about collaborating with team members within and across departments Experience with Freshdesk, Zendesk...
, but also excited about collaborating with team members within and across departments Experience with Freshdesk, Zendesk...
, and Gmail required;Zendesk and Profit Power experience preferred. Excellent math and analytical aptitude with strong attention...
, or customer service. Knowledge of eCommerce and subscription platforms such as Shopify, Gorgias, Zendesk, Recharge...
. As a Technical Support Specialist, you will: Answer and/or escalate all support tickets via Zendesk ticketing system Drive...
under pressure Calm, clear, and empathetic in communication Fast with tools like Zendesk, Intercom/Freshchat, Slack...
(ServiceNow, Freshservice, or Zendesk/Jira). Excellent communication and customer empathy;able to translate technical issues...
to manage multiple tasks and prioritize effectively Comfortable with technology and using CRM software (e.g., Zendesk...
and power tools Woodworking, carpentry, and fixture building skills a plus Basic technical proficiency (email, Zendesk...
development skills. Strong communicator with conflict resolution expertise. Proficient in Gorgias, Zendesk, Shopify, Recharge...
or white glove support programs Familiarity with ticketing systems (e.g., Zendesk, Jira) and collaborative platforms...