IT Helpdesk Technician
with help desk ticketing systems (e.g., Zendesk, ServiceNow, Freshdesk) Knowledge of Active Directory and basic user...
with help desk ticketing systems (e.g., Zendesk, ServiceNow, Freshdesk) Knowledge of Active Directory and basic user...
1 contact for employee and manager inquiries, resolving issues and escalating as needed via Zendesk ticketing tool... and willingness to learn many systems. Exposure to Ticketing Systems such as Zendesk, ServiceNow or other similar systems...
Experience with help desk software (ZenDesk, Oracle etc.) preferred Experience with payment processors (Braintree, PayPal...
delivering projects involving customer support platforms (e.g., Freshdesk, Zendesk, Salesforce Service Cloud, or similar...
knowledge on Microsoft Office programs such as WORD, EXCEL, and OUTLOOK are essential. MRI, Boston Post, and Zendesk software...
with much time spent in contact with students. Proficiency in StarRez, Zendesk, and current versions of Microsoft Office Suite...
. Optimize ticket management processes within the RPM Ticketing system (Zendesk), contributing to SLA improvement strategies...
, Zendesk, or Jira Service Management Knowledge of multi-account or multi-tenant architecture Ability to manage multiple...
, Zendesk, or equivalent). Comfortable navigating ambiguous, high-pressure situations with professionalism and composure...
data logs for research purposes) Experience using a ticketing or bug tracking system, such as JIRA, Zendesk...