Support Engineer
we use. We use tools like Zendesk, Linear, Slack, and Replit itself to get the job done. We also value solving the problems we can...
we use. We use tools like Zendesk, Linear, Slack, and Replit itself to get the job done. We also value solving the problems we can...
) customers and resolve their issues via Zendesk tickets, merge requests, email and video conferencing Collaborate...
. Working knowledge of SolarWinds Service Desk, Freshservice, Zendesk, or similar Integrations using systems such as Azure...
to quickly pick-up (a plus): Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, Tableau, and Salesforce;DNS...
roles. Familiar with support ticketing systems such as ServiceNow, Zendesk, Remedy. Previous experience troubleshooting...
and development, HRIS administration, onboarding/offboarding, HR ticket management (using Zendesk), assisting with employee relations...
, escalating to their manager if necessary Navigating Zendesk to redirect tickets to the correct department for further assistance..., Solve tickets on Zendesk regarding BLINK shift allocations, time clock issues, timesheet adjustments, employee inquiries...
Zendesk experience is a plus Order procurement Experience working out of a dynamic shared queue SKILLS and COMPETENCIES...
software support teams) Working understanding of enterprise platforms and applications (i.e. Zendesk, Gainsight, Jira...
operating in ambiguity. Support Ticketing System Experience (Salesforce or Zendesk experience preferred) Ability to work...