with Microsoft Word, Excel, PowerPoint, Visio, Salesforce, Zendesk, JIRA. Knowledge and experience with healthcare information...
service through answering inbound calls timely and process inquires/requests from ZenDesk ticketing system. Partner closely...
to customer inquiries received via Zendesk, including, but not limited to talk, text, and chat. Compile and validate monthly...
pick-up: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce Web works, networking...
phone, email, chat, and ticketing systems (e.g., Zendesk, Jira, Intercom), ensuring accurate and timely handling of client... and problem-solving skills. Strong supervisory and leadership skills. Proficiency with support platforms (e.g., Zendesk...
software, such as Jira Service Management, Zendesk, or others Familiarity with Salesforce, Google Suite, Zoom, and Slack...
with Zendesk & Shopify or similar software Customer Experience, retail, or hospitality background preferred Be flexible...
Gateway) CRM platforms (Salesforce, Zendesk, ServiceNow, custom CRMs) Enable omnichannel capabilities (voice, chat, tasks...
tools (e.g., Zendesk, CRM), including queue configuration, third-party integrations, and AI/automation agent optimization...: Experience with CRM/Help Desk platforms (e.g., Zendesk, Salesforce). Communication: Exceptional verbal and written communication...
-paced, dynamic, and diverse global team Experience working with Case Management tools such as Zendesk and/or ServiceNow...