Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
(National Grid) - Genesys - Remote access (to be replaced with in-flight implementation of a new remote access tools) - MS...
status requests - Record technical questions and responses into the Genesys DX database to build a strong Knowledge...
leads through to resolution Working with monitoring systems such as Genesys, NICE, Verint or other solutions Proficient...
(National Grid) - Genesys - Remote access (to be replaced with in-flight implementation of a new remote access tools) - MS...
. Strong understanding of Talkdesk or similar CCaaS platforms (e.g., Genesys, NICE CXOne, Five9). Proven ability to manage large-scale...
leads through to resolution Working with monitoring systems such as Genesys, NICE, Verint or other solutions Proficient...
environments. SaaS industry experience with top CX/CRM brands (such as Salesforce, ServiceNow, Genesys) strongly preferred...