in ITSM platforms (e.g., ServiceNow, BMC Remedy). Excellent communication and stakeholder management skills. Proven track...
in a timely and courteous manner Log, categorize, and prioritize service tickets using the ServiceNow platform Provide basic... issues Experience handling IT support tickets using platforms like ServiceNow, Zendesk, or similar systems Familiarity...
and proficiency with ITSM tools and incident tracking systems (e.g., ServiceNow) for monitoring, coordination, and reporting...
) and SQL/Oracle databases to support application functionality. Utilize ServiceNow or other ITSM tools for service request...
certifications (AWS, Azure, GCP). ITSM experience (ServiceNow, Jira Service Management). Familiarity with regulated industries...
hardware (servers, network devices, storage systems).* Familiarity with DCIM tools (such as ServiceNow), and incident...
-user support for tools like ServiceNow and Oracle's HR Compensation module, troubleshooting basic issues. Participate.../benefits administration, and general HR processes. Tech-savvy mindset with experience in tools like Oracle HCM, ServiceNow...
will be nice to have) - Customer service attitude, ability to prioritize and multitask - WorkDay and ServiceNow knowledge...
across PepsiCo Enterprise Service Management owned solutions (ServiceNow and other solutions over time ), enabling a common... business requirements and services for fit within PepsiCo Enterprise Service management solutions, both ServiceNow...
Intune M365 Admin Console Exchange and ITSM platforms such as ServiceNow. Bachelors degree in Computer Science Information...