and interact with ServiceNow, Terraform, Octopus, AKS, Python, AppDynamics/Datadog/ELK Stack, Pager Duty or other AIOps toolsets...
. Monitor and manage service desk performance and workflows using call tracking systems like ServiceNow. Collaborate... like ServiceNow. Familiarity with Azure environments. Bachelor's degree in Information Technology or a related field. Excellent...
to success deployment of ServiceNow Knowledge Management module, but also establish efficient cooperation with Enterprise Service..., strong functional background in the area of Knowledge Management is desirable - Knowledge of KM Tools like Servicenow, Epiplex...
platforms (e.g., ServiceNow, Exigence, Jira). Thrives in fast-paced environments while managing multiple projects...
across PepsiCo Enterprise Service Management owned solutions (ServiceNow and other solutions over time ), enabling a common... business requirements and services for fit within PepsiCo Enterprise Service management solutions, both ServiceNow...
tools such as Jira, ServiceNow, or Zendesk. Background in technical support, helpdesk, or incident response environments...
Factory, Fabric. Workflow automation and orchestration: ServiceNow, Power Automate Data platforms: Databricks, Microsoft...
incident management, troubleshooting, and escalation through ServiceNow. Manage and optimize backend administration portals... Systems, ServiceNow, Vyopta, Pexip, Appspace, and Crestron XIO. Experience with backend management portals: Teams Admin...
all steps, resolutions, and communications clearly (e.g., Zendesk, ServiceNow) Escalate unresolved issues to subject matter...
all steps, resolutions, and communications clearly (e.g., Zendesk, ServiceNow) Escalate unresolved issues to subject matter...