Application Support (L2)
with support ticket tools, ServiceNow / ITIL background a plus but not required, overall understanding of SLA concepts...
with support ticket tools, ServiceNow / ITIL background a plus but not required, overall understanding of SLA concepts...
and support automation tools **Technologies**: - ITSM tools (e.g., ServiceNow, Jira Service Management) - Remote desktop...
communication Min. of 3 Years working with CMDB/ServiceNow Lead end-to-end Hardware & Software Asset Management (HAM/SAM... optimization. (ServiceNow) Own ServiceNow CMDB governance and data quality , ensuring CI accuracy, relationships, ownership...
environment. - Proven experience with SAM tools (e.G., Flexera, Snow Software, ServiceNow ITAM). - Strong understanding...
with scripting or automation, and ServiceNow is a plus. Excellent verbal/written English communication, collaboration, analytical...
requires a Bachelor's degree or equivalent experience and proficiency with HR systems like Workday and ServiceNow...
, and support a 24/7 global operations team. You will work with ServiceNow, MS Outlook/Exchange, VPN and cross‐platform devices...
, problem and change management using ServiceNow or an equivalent platform. Maintain technical documentation, support... working with ITSM tools such as ServiceNow or equivalent. PREFERRED SKILLS Experience with HTML5, CSS3, JavaScript...
DevOps, ServiceNow, or HP ALM. Detail-oriented approach to managing multiple test cases and support tickets simultaneously... to troubleshoot and isolate root causes (data vs. code vs. process). Proficiency in QA tools such as Jira, Azure DevOps, ServiceNow...
with established procedures. Maintain accurate and timely documentation of all employee relations cases in ServiceNow. Produce...