Lexmark · Gestionar incidencias y asegurar el cierre oportuno de tickets en ServiceNow (SNOW) · Coordinar horarios... resolution through ServiceNow (SNOW) Coordinate staff schedules and support operations across multiple shifts Monitor SLA...
incidents and service requests managed through ServiceNow, ensuring timely resolution and effective communication with business... and balance global and regional needs. Provide Level 1 (L1) support for application incidents and service requests in ServiceNow...
tools (e.g., Flexera, Snow Software, ServiceNow ITAM). Strong understanding of various software licensing models (e.g...
- Entra ID / Azure AD - ServiceNow or similar ITSM platforms - Enterprise printing management platforms such as uniFLOW...
Management) - ServiceNow or similar ITSM platforms - Remote support and endpoint troubleshooting tools * Ability...
Management ServiceNow (or equivalent ITSM platform) Incident Management Change Management Service Request Fulfilment...
, and GCP o ITSM tools (e.g., ServiceNow) and incident / service‑request handling · Strong experience collaborating with HR...
, configurations, and lifecycle management best practices. Proven experience with ITAM tools and systems (e.g., ServiceNow, Ivanti...
audits. Track findings in GRC tools (Archer, ServiceNow, or similar). Regulatory Compliance: Ensure adherence to frameworks...
operations. Experience with EUC, infrastructure L2 support, ITSM platforms (ServiceNow preferred), monitoring, and ticket...