. Provide technical and operational support for internal tools, managing incidents through a ticketing system (ServiceNow...
and resolving support tickets using tools such as Jira or ServiceNow, ensuring timely communication with end users. Translating... systems such as Jira or ServiceNow. Strong interpersonal, communication, and collaboration skills. Exposure to IAM solutions...
. Provide technical and operational support for internal tools, managing incidents through a ticketing system (ServiceNow...
Hardware Experience in ITIL Process Based Environment Hands-on experience with ITSM Tools like ServiceNow, Remedy...
, understanding of APIs is a must Experience with JIRA and Chalk Experience with case management tools like Servicenow is preferred...
Hardware Experience in ITIL Process Based Environment Hands-on experience with ITSM Tools like ServiceNow, Remedy...
ticketing systems (e.g., ServiceNow), troubleshoot failures, and restore services within SLAs. Perform root cause analysis..., and performance tuning). Proficiency in SQL for data validation and debugging. Experience using ticketing systems (e.g., ServiceNow...
. Understanding of software quality principles, including test methodologies. Familiarity with CMDB structures and ServiceNow...
. Gather and analyze HR data from systems such as ServiceNow, SAP, and Workday, ensuring accuracy and generating actionable... and tools, including ServiceNow, SAP and Workday. Ability to analyze data and provide insights using tools like Power BI...
navigational support to employees on self-service/HR tools such as Workday and ServiceNow and routing/escalating inquiries... or other SaaS payroll and ServiceNow or other case management/knowledgebase tools preferred with ability to learn new technology...