Financial Services Complaints Team Lead
and FCA standards Continually review and measure productivity and quality assurance against required standards, taking...
and FCA standards Continually review and measure productivity and quality assurance against required standards, taking...
policies, including the Payment Support Manual and Customer Treatment Framework – in alignment with FCA guidelines Work...
expert interpretation of FCA/PRA rules, guidance, and expectations across retail banking products, services, and processes... You must have strong working knowledge of the UK regulatory framework (FCA/PRA Handbook, SYSC, CONC, DISP, COBS, PROD, SM&CR) Expertise...
, obligations, controls, and evidentiary artefacts. Develop clear, well‑reasoned regulatory interpretations across FCA, PRA, EMIR...
FINANCIAL DISCLOSURE John Clark ( Aberdeen ) Limited is authorised and regulated by the Financial Conduct Authority ( FCA... Services Register by visiting the FCA's website, https://register.fca.org.uk or by contacting the FCA on 0800 111 6768...
someone with experience in an FCA regulated environment and strong analytical reporting skills, potentially from company secretariat... Proficient with Microsoft 365, experience improving and automating reporting processes, awareness of FCA regulatory context...
and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (firm reference number 150892 www.fca.org...
regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty...
stage and resolving in line with FCA DISP timelines. You will ensure that all complaints are handled in accordance... with the Bank’s Internal Complaints Handling Policy and Procedures, in line with Treating Customers Fairly (TCF) and FCA...
is involved in activities covered by FCA Training and Competence Sourcebook including the need to attain qualifications...