to ensure data is accurate, timely & complete, Keep on top of the stakeholder requests for the UK region in Zendesk, keeping... the FAQ in Zendesk up to date. Establish and maintain relationships with key stakeholders. Including, Compensation Team...
and client discovery Maintaining a CRM to ensure your notes and data are up to date - Salesforce, JIRA, Zendesk, etc. Finding...
with operational goals. 3. Process Optimization Implement and maintain smart ticket routing on Zendesk to prioritize high-value... users or urgent issues. Automate repetitive tasks in Zendesk to reduce average handling times and lower costs per ticket...
in customer service (preferably in events or entertainment) Experience using Zendesk (or similar customer service platforms... Zendesk for festivals, concerts, and theatre shows Manage and monitor accessible customer queries and access requests Keep...
to ensure data is accurate, timely & complete, Keep on top of the stakeholder requests for the UK region in Zendesk, keeping... the FAQ in Zendesk up to date. Establish and maintain relationships with key stakeholders. Including, Compensation Team...
. Familiarity with customer service software (e.g., Teamwork, Zendesk, or Salesforce Service Cloud). Excellent communication...
and track technical queries with Zendesk, ensuring prompt issue resolution. Investigate user issues and liaise with system...
and track technical queries with Zendesk, ensuring prompt issue resolution. Investigate user issues and liaise with system...
activities in Zendesk and ensuring customers receive timely updates. Monitoring customer backups proactively and raising...
such as FreshService, Zendesk, or similar. A Mac expert (software and hardware) You have clear verbal and written communication skills...