to employee and HR inquiries via case management systems (e.g., Zendesk). Provide strategic direction and manage escalated...
, or ecommerce (email-focused) Familiarity with customer service platforms and email systems (Zendesk experience essential...
Support - Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient...
services. Strong knowledge of telephony and digital messaging platforms (Zendesk/AWS/Twillio). Excellent leadership, coaching...
technical support to the sales team by analyzing customer requirements and recommending the most effective use of Zendesk... across Zendesk for Contact Center product suite, leading technical discussions and providing expert recommendations. Partner...
in everything you do. Tool-savvy - Confident using online tools and web applications;experience with Zendesk or JIRA is a plus. Proactive...
Job Description About Us: Zendesk is a leader in customer experience solutions, dedicated to delivering innovative... technology and exceptional service. "Our Contact Center Center of Excellence (CoE) optimizes support platforms such as Zendesk...
into prioritised actions and can quantify outcomes. Tooling-savvy: Hands-on with helpdesk platforms (Zendesk a plus) and QA tools...
, or SaaS platform operations. Experience implementing or optimizing ticketing and triage systems (Zendesk, Jira Service Desk...
, or SaaS platform operations. Experience implementing or optimizing ticketing and triage systems (Zendesk, Jira Service Desk...