with queries and requests coming through Zendesk. � Communicating with a variety of stakeholders on issues across the company...
This is a remote position. Required to assist in converting an existing complex and locked down Zendesk... of Zendesk and our conï¬guration of it to deliver solutions to business problems through conï¬guration changes, code changes...
and across the business. This role suits someone with previous Zendesk experience who wants more exposure to designing, building... solutions using Zendesk and other contact centre software as needed. Support, Implement and/or optimize the following channels...
and track IT support tickets in a ticketing system (e.g., Zendesk, or similar). Document troubleshooting steps and solutions...
customers with every interaction Experience with Zendesk or other help desk software Proficient in Excel;ability to audit...
customers with every interaction Experience with Zendesk or other help desk software Proficient in Excel;ability to audit...
to have (but not essential) Ability to speak another language Experience with Freshdesk/Zendesk, JIRA, Microsoft Teams or similar systems...
system (Zendesk, Salesforce, Freshdesk, Zoho etc..) Strong working knowledge of UJET and/or transferable knowledge...
is a plus Knowledge of ZenDesk Strong problem-solving orientation Proficient in data analysis and manipulation Diligent, organised...
., Zendesk, ServiceNow, JIRA, Assyst) Experience in troubleshooting advanced network, applications and printing problems related...