someone with previous Zendesk experience who wants more exposure to designing, building and supporting instances across multiple verticals... and sectors. Responsibilities: Administer and Manage implementing client solutions using Zendesk and other contact centre...
development of a single product Desirable Agile methodologies Power BI Previous development experience with Zendesk, Twilio...
beyond a job description. In this role you'll get to: Become an Iterable product expert. Answer customer questions over email, live chat, Zendesk... or Zendesk or similar tools Experience with Datadog/Grafana or similar tools Familiarity with APIs, email infrastructure, DNS...
Experience with Zendesk preferred Ability to utilize knowledge base to provide support to customers Proficient in Microsoft 365...
for improvement. Drive customer satisfaction across all platforms (Zendesk/Google/Homeviews). Achieve set targets for occupancy...
medicine platform. CUSTOMER CARE AGENT ROLE: Using Zendesk to manage customer queries about services, orders... Pro-active attitude Zendesk experience (desired, but any CRM system experience will be considered) If you feel...
satisfaction across all platforms (Zendesk/Google/Homeviews). Achieve set targets for occupancy, revenue, and Net Promoter Scores...
/Webchat experience - Zendesk desirable Email management/customer support Banking/Finance/Insurance experience preferable...
our Service Desk logging system (Zendesk), ensuring all incidents and requests are resolved or triaged within SLAs and KPIs...
like Zendesk would be beneficial, but full training is provided. Proficiency on Excel is essential. Ability to communicate...