services support including Zendesk and Slack. Proven ability to develop and implement new processes and workflows...
platform, Zendesk to ensure support requests are logged and responded to correctly Collaborate and partner with the schools...
from investors either by email or telephone. Update the Zendesk CRM system and customer files with all relevant information so...
our workflow management tool, Zendesk. Assist with long-term projects that support the larger Customer Success Enablement team...
tasks efficiently. ● Ability to quickly learn with a problem-solving mindset. ● Knowledge of Zendesk is highly desirable...
new skills You have experience working with Zendesk or a similar system What we can offer you: A salary...
into positive experiences. Utilise Zendesk for computer-based data entry. Maintain accurate records of customer interactions...
Management and Triage Processes Experience with service focused CRMs (Salesforce/Zendesk) an advantage Basic knowledge of IT...
& documentation within Zendesk. Verify and report bugs into the bug tracking system. Document repeatable ticket issues in the..., ability to self-manage, and handle multiple concurrent tasks. Systems experience: Zendesk (or similar) required including...
such as Zendesk or ServiceNow Excellent command of the English language both written and spoken Experience working in an ITIL...