Skills: Telecommunications and video experience with AVAYA and ZOOM platforms. IP based telephony, PBX platforms, Digital...
workflows. Platform & Telephony Validation Execute testing across platforms such as Five9, Amazon Connect, Genesys, Avaya... Experience testing cloud-based contact center (CCaaS) platforms Exposure to Amazon Connect, Genesys Engage, Avaya Aura...
accounts. Experience working with Cisco and Avaya. * Strong understanding of unified communications or related enterprise...
(Avaya Session Manager, Cisco CVP, cloud services, etc.). Voice Gateways configuration, deployment, and troubleshooting...
(Avaya Session Manager, Cisco CVP, cloud services, etc.). Voice Gateways configuration, deployment, and troubleshooting...
platforms (e.g.| Five9| Amazon Connect| Genesys| Avaya| Cisco| Amazon Connect).Experience with test management tools (e.g...| ACD| CTI| CRM| and omnichannel platforms (e.g.| Five9| Amazon Connect| Genesys| Avaya| Cisco| Amazon Connect).Experience...
(Avaya Session Manager, Cisco CVP, cloud services, etc.). Voice Gateways configuration, deployment, and troubleshooting...
center technologies and IVR design (such as Genesys Cloud, NICE, Avaya, or Cisco) to design queue logic, DTMF menus, routing... Cloud, NICE inContact, or Avaya, including call flow design and testing protocols. Background in high-volume, omnichannel...
., Assembled, NICE, Five9, Intercom, Avaya, or similar WFM tools). Experience supporting high-growth DTC, e-commerce, or consumer...
along with support of site IT contacts Administer, maintain, and support the telephone systems (Avaya) end users’ technology...