Eng Prin - Sys
Learn and support platforms such as Skype for Business, Avaya Communication Manager, and other enterprise call center...
Learn and support platforms such as Skype for Business, Avaya Communication Manager, and other enterprise call center...
devices, conference bridges, call management servers) Experience with Avaya Communication Manager, Call Center technology... and Education SIP signaling and call flows H.323 Avaya Communications Certification Cisco Certified Collaboration Professional...
, to include Avaya/Nortel telephone switch interfaces Understanding of RF transport mediums to include cellular, microwave...
, and VoIP protocols, including hands-on experience with major platforms (e.g., Cisco Unified Communications Manager, Avaya Aura...
such as Cisco, Ring Central & Avaya voice applications or other unified communication suite programs including but not limited... to CMS, Aura messaging and conferencing, NICE in contact, Virtual Observer, Avaya One-X agent. This includes configuration...
for Avaya VoIP systems, programming phone sets, managing voicemail, troubleshooting cabling and line issues, and coordinating...
troubleshooting • Equipment disposal activities • Installing and troubleshooting Cisco and Avaya IP phones *Description for Internal...
across a WAN and Cloud environment – Avaya Aura and One-X platforms, Polycom VTC systems, Cisco VTC systems, Webex Meetings... and troubleshooting experience with Avaya Aura and One-X platforms, Polycom VTC systems, Cisco VTC systems, Webex Meetings and Teams...
, preferably Avaya. Must be able to cover one weekend shift and holidays that land on your coverage days. Basic...
., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering... of legacy contact center systems (e.g., Avaya, Cisco) to Amazon Connect, from discovery and planning through execution...