in enterprise networking. + Enterprise experience working with Cisco, Dell, Brocade, Aruba, Shoretel, Nortel/Avaya and Fortinet...
/ Nice to Have Contact center routing/IVR platform experience with Genesys, Avaya, Cisco, or NICE. Experience integrating...
experience preferred Prior experience with but not limited to the following Telecommunications Systems;Avaya/Mytel... Operating Systems, Microsoft Programs and Suites, Adobe programs, Avaya One X client, Infogenesis, LMS, and Gaming systems...
, procedures, and best practices from Avaya to OMNI Share feedback from WFM back to the project team Drive innovation and process...
Representatives handling customer inquiries regarding specific treatment programs, pricing, and plans. Familiarity with Avaya, CMS... of Avaya phone system, CMS Reporting and Workforce Management;Ability to multi-task, be detail-oriented and highly...
, Cisco Telepresence Management Suite, Cisco Unified Communications Manager, PEXIP, Avaya video phones, Avaya Communicator..., Cisco, and Avaya. 8+ years of experience operating, maintaining, optimizing, and troubleshooting the following UC solutions...
Software (Word, Excel, PowerPoint, Outlook Express, FileNet, IBM Content Navigator, Avaya,Centers for Medicare and Medicaid...
networks, IP security, routing, and network equipment (e.g., Avaya switches, Cisco routers, SIP Call Managers). Expertise...
management system, Dialer, and Avaya Phone System to make telephone calls. log call attempts, document information with orders...
, Maintenance) Cisco Genesys Avaya Microsoft Works with Business and IT Leaders to identify customer needs, issues... of Collaboration, Customer Experience and Infrastructure Strong expertise in Cisco Collab, Avaya Collab, Microsoft...