Strong technical understanding of multiple types of enterprise systems on various platforms like NICE / Avaya / RingCentral...
environments. Proficient with Microsoft Office and contact center/back-office systems and tools (e.g., CxOne, Verint, Avaya...
of migratingmodernizing legacy contact center platforms Avaya Genesys Cisco UCCEUCCX etc to Amazon Connect Identify opportunities...
with Amazon Connect or other enterprise contact center platforms (Genesys, Avaya, Cisco, NICE, Five9, etc.) - Hands-on experience...
for Avaya phone systems, voicemail, IP cameras, and CCTV systems. Maintain hardware/software inventory and documentation...
for Avaya phone systems, voicemail, IP cameras, and CCTV systems. Maintain hardware/software inventory and documentation...
);NICE WFM (IEX);Compliance Centre;NICE Inform;Avaya VOIP Integrations;Cisco VOIP Integrations;Encryption;Multiple Data... Centers (MDC);NICE Real;Time Authentication;NICE Trade Recording. Certifications such as Avaya, plus 2/3 additional...
enterprise data infrastructure products from one or more of the following vendors: Aruba, Avaya, Five9, Cisco, HP, Microsoft...
, Microsoft Teams Room devices, Logitech AV equipment, BiAmp audio equipment, Avaya PBX and phone equipment, Nursecall Systems... for customers Strong understanding of communication systems user experience (such as Microsoft Teams, Webex, Avaya...
, operating systems, servers etc.) – Avaya, iFlow Experience – call center/customer service is a plus. Day to day: Processing...