/agent desktop software solutions (example Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys...
. Experience with one or multiple Cisco, Avaya or Oracle voice platforms including Cisco Unified Communications Manager (CUCM...), Cisco Unity, Cisco Unified Border Element (CUBE), Oracle Session Border Controller (SBC) and Avaya Aura Application Server...
reports from Wealthscape and Avaya required for TFA to oversee service and processing metrics, and identify areas... and expert processing proficiency on the NFS Wealthscape platform Demonstrated experience utilizing Avaya or similar telephony...
with legacy telephony platforms (e.g., Avaya) Exposure to additional UC/contact center platforms (e.g., Microsoft Teams, NICE...
system, Dialer, and Avaya Phone System to make telephone calls. log call attempts, document information with orders...
of basic network technologies. Prior Health Care experiences a plus. Understanding of Avaya Phone Systems a plus Associate...
, Avaya PoE Switches, F5 LTM, GTM load balancers, KEMP load balancers, Juniper SRX firewall, Extreme Network IPS, ION SAL... Modem SA5610, Raritan Secure Console Server, Avocent KVM Switch, RedSeal Appliance SYS-1027R-WRF4+, SafeNet 7000, Avaya...
engineering support under supervision Learn and support platforms such as Skype for Business, Avaya Communication Manager...
and service disruptions. Perform advanced troubleshooting across platforms including NICE, Avaya, Microsoft Teams... or equivalent). Familiarity with CTI integration (Avaya AES, Cisco CTI). Ticketing systems (ServiceNow, Remedy, ITSM tools). Log...
, and other inter-related solution with the Avaya platform. Upholds HSS Professional/Clinical Standards - Demonstrates... an understanding of Avaya infrastructure. Develops/Manages Processes & Systems - Maintains and manages Avaya routing and reporting...