Product Manager / Consultant (Technical) – Amazon Connect Platform
with additional CCaaS platforms such as Genesys, NICE CXone, Five9, or Avaya is a plus. Insurance industry experience...
with additional CCaaS platforms such as Genesys, NICE CXone, Five9, or Avaya is a plus. Insurance industry experience...
and platforms, including Power BI, SQL, Excel, NICE IEX, the NICE Data Environment, DRIVE, CC Pulse, Genesys Cloud, Avaya... Cloud, Avaya, and Salesforce. Analyze key contact center metrics such as service levels, ASA, handle time, adherence...
Working knowledge on Workforce Management and Operation process Working knowledge of MS Office applications and Avaya CMS..., etc., using various tools such as: Avaya, CMS, Verint, IEX, eWFM, Aspect, Impact 360, Basic Erlang B & C Distribution, Queuing...
Working knowledge on Workforce Management and Operation process Working knowledge of MS Office applications and Avaya CMS..., etc., using various tools such as: Avaya, CMS, Verint, IEX, eWFM, Aspect, Impact 360, Basic Erlang B & C Distribution, Queuing...
required. â— Required Technical Skills: Must have working knowledge of FAA TEMT system. Must have thorough working hands-on experience with AVAYA AURA... gateways and all AVAYA AURA associated systems and modules. Required working knowledge of Juniper and Cisco network devices...
troubleshooting • Equipment disposal activities • Installing and troubleshooting Cisco and Avaya IP phones This position...
of Norfolk's Avaya Definity Series PBX servers, Avaya PBX hardware and the Avaya Aura Communications software suite. Experience... preferred Preferred License(s) and/or Certification(s): ACIS (Specialist) - Avaya Aura Communication Applications ACIS...
with other transporters via the use of Avaya phones 7. Displays a positive attitude with visitors and co-workers according to the standards...
Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc. - 3+ years designing and implementing NLP/NLU (IVR or chat...
on a timely basis. 3. Sustains the Avaya (call center server application) service level standards by monitoring and analyzing...