ServiceNow), E1 or similar EPR system, Bartender, Pega, Avaya, VPN and Citrix Ability to document processes, create and manage...
, and workforce management tools. Desired: Mitel and/or Avaya experience highly desired for this role. Experience in healthcare...
and hardware-related issues, including internal component troubleshooting. Telephony Hands-on administration of: Avaya Cloud... Office Avaya IP Office Experience with: User provisioning Call routing Auto attendants SIP trunking Extensions Hunt...
knowledge of vendor technologies, such as (but not limited to) Cisco, EMC, Dell Avaya etc. Entry level knowledge on management...
/retention. Vendor management and compliance (Avaya, Mitel, Jenne, Tiger TMS, Vital, Xima, Swampfox, etc.) MACD initiation...
Center Transformation: Proven experience leading large-scale migrations from Cisco UCCE/UCCX, Avaya Aura, NICE CXone, Five9...
area and related systems Preferred Qualifications & Skills: Avaya Certifications Pay Range: $33.65 - $45.29 The pay...
, Avaya, Triose, etc.) (essential) 4. Directs the onboarding, training, and annual verification of new staff. Maintains work...
-on technical specialist with deep expertise in ACD platforms—specifically Avaya—alongside strong capabilities in SIP trunking, IVR... Responsibilities Support, troubleshoot, and optimize contact center operations with a primary focus on ACD platforms (Avaya preferred...
or Networking). Strong understanding of VoIP and Video technologies (Avaya, Cisco, Tandburg, and/or Webex, etc.). Desired...