/Android Experience with ticketing systems such as ConnectWise or Autotask Client-Facing Skills Strong verbal...
preferred. Experience with ConnectWise Manage, ConnectWise RMM, Microsoft Intune, Azure, Meraki, Fortinet, SentinelOne, Auvik...
Experience with ticketing systems such as ConnectWise or Autotask Client-Facing Skills Strong verbal communication...
sales Sales training Familiarity with ConnectWise, Salesforce, and HubSpot Job Benefits Medical Insurance Dental...
Document all work performed within the PSA system, ConnectWise experience desired. Escalate complex issues appropriately... Qualifications CompTIA A+, Network+, or equivalent technical training Experience with ConnectWise Manage or similar PSA platforms...
systems such as ConnectWise, Autotask, or similar MSP tools Excellent communication skills—able to translate technical...
& DOCUMENTATION Use ConnectWise Manage Ticketing System to work on and resolve Helpdesk Tickets & Service Requests Manage and record..., and PSA software (ConnectWise Manager) Experience providing support via remote tools (Screen Connect) Experience handling...
contacts to keep visits on schedule and manage changes Create and maintain projects within ConnectWise, ensuring accurate... with ConnectWise or a similar PSA platform Experience working for a Managed Services Provider (MSP) or IT consulting firm...
tickets in ConnectWise Manage Apply ITIL-based ticket classification (Incident, Request, Problem, Change) Resolve issues... / Entra ID Basic networking (IP, DNS, VPN) Experience working in a ticket-driven environment (ConnectWise preferred...
with RMM and PSA platforms (ConnectWise experience strongly preferred) Excellent troubleshooting and autonomous problem...