Tier 1 IT Service Desk Technician
-access issues. Use remote-access tools such as ConnectWise Control and TeamViewer to assist customers and employees...
-access issues. Use remote-access tools such as ConnectWise Control and TeamViewer to assist customers and employees...
focused on accountability and continuous improvement. MSP and ConnectWise experience strongly preferred. Experience...
and maintain project plans, timelines, resource schedules, and budgets using the PSA/PM tool stack (e.g., ConnectWise, Monday... technical detail for non-technical audiences Experience with PSA tools and/or PM tools (ConnectWise, Smartsheet, MS Project...
, expenses, and work notes in ConnectWise. Participate in project debriefs and continuous improvement efforts. Use PowerShell... such as Sage, QuickBooks, and other SQL-backed applications. ConnectWise or similar PSA platforms. Service-desk experience...
sales pipeline and activity in CRM tools (e.g., ConnectWise or similar), ensuring data integrity and compliance with company... platforms (e.g., ConnectWise) Other relative duties as assigned Minimum Qualifications High school diploma or equivalent...
Experience: • Experience with ConnectWise • Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert...
ServiceNow and ConnectWise Ticketing Endpoint Security & Infrastructure Endpoint Security Tool Integration Firewall and VPN...
documentation in coordination with marketing and leadership Manage sales pipeline and activity in CRM tools (e.g., ConnectWise... continued education through internal platforms (e.g., ConnectWise) Other relative duties as assigned Minimum Qualifications...
(Preferred) Mac, NinjaOne, ConnectWise, Sophos & Unifi experience a plus...
, expenses, and work notes in ConnectWise. Participate in project debriefs and continuous improvement efforts. Use PowerShell... such as Sage, QuickBooks, and other SQL-backed applications. ConnectWise or similar PSA platforms. Service-desk experience...