, software, and hardware. Log and track support requests in ConnectWise. Prioritize and/or escalate tickets...
, or common SMB IT infrastructure preferred. Experience with ConnectWise Manage or similar PSA platforms preferred. PMP, CSM...
Experience with ticketing systems such as ConnectWise or Autotask Client-Facing Skills Strong verbal communication...
in ticketing systems;ConnectWise a plus. Desire Qualifications/Skills: Strong commitment to delivering high-quality technical...
Certifications (AZ-104, AZ-305, MD-102, etc.) CCNA/CCNP, VCP, ITIL Experience with Autopilot, Intune, automation, or ConnectWise...
and problem solving. Cisco Meraki, experience preferred ConnectWise Suite, experience highly preferred Requirements Include...
experience desired, not required. Familiar with Enterprise IT best practices preferred. Experience with ConnectWise...
teams and key vendors (e.g., Connectwise, Kaseya, Datto, Sophos,) to review opportunities, pipeline, and performance...
continuity of A/V field teams by providing the necessary technical leadership. Understand processes in ConnectWise Manage... by completing assigned training materials and blueprints on the ConnectWise University Validate all time and expenses through...
. Technology Used ConnectWise Manage, Ninja RMM, MSP Bots, Cloud Radial (for account management), and Quoter. Technical...