, such as NinjaONE, Kaseya, or Connectwise Experience working with PSA Ticketing Software Solutions, such as Autotask or Connectwise...
-to-Haves Strong relationships with IT vendors in various fields. Experience with ConnectWise Sell platform. Familiarity...
/IP, VOIP, Firewalls, and Switches. Knowledge of ConnectWise and similar applications a plus ACCOUNTABILITIES The...
in a production IT environment(s), preferably in multi-site environments: 1-5 years (Preferred) Mac, Kaseya, ConnectWise, Sophos...
service tickets. System documentation maintenance and review in ConnectWise & IT Glue. Communication with customers... ticket to resolution. Responsible for entering all time and expenses in ConnectWise as they occur. Enter all work...
environment using Autotask PSA and Datto RMM or ConnectWise. Schedule: Monday - Friday 8:00 AM - 5:00 PM EST Harrisburg... experience with the following MSP tools: Autotask PSA (ticketing, documentation, workflows) Datto RMM or ConnectWise...
and responsibilities Responsible for entering time and expenses in ConnectWise as it occurs Understand processes in ConnectWise... by completing assigned training materials and blueprints on ConnectWise University All other duties as assigned Minimum...
or proper escalation Maintain accurate ticket records using service management software (e.g., ConnectWise Manage...
Familiarity with MSP operational tools, including PSA platforms (e.g., ConnectWise Manage, Autotask), RMM tools, and IT...
tools (ConnectWise, Datto, etc.) What We Offer Competitive salary, $60,000-$80,000 annually, depending on experience...