required Preferred Experience: Associate degree preferred Experience with ConnectWise Certifications such as CompTIA A+, Network...
., ConnectWise, Datto, NinjaOne). Basic understanding of cybersecurity principles and best practices. Excellent troubleshooting...
using ConnectWise, maintaining a customer-focused approach across calls, chat, and email. Handle escalated issues.... Technical Proficiency: Experience with ConnectWise preferred;familiarity with troubleshooting medical software and equipment...
with ConnectWise or a similar PSA tool. 5+ years of experience leading IT infrastructure projects from start to finish. Proven track...
processes and procedures related to duties and responsibilities. Enter time and expenses in ConnectWise according to company... procedures. Complete assigned training materials and blueprints on the ConnectWise University. Work through project tickets...
(Preferred) Mac, Kaseya, ConnectWise, Sophos, SonicWall, Barracuda, Unifi, experience a plus...
like Salesforce, ConnectWise, HubSpot, or Zoho to manage relationships, track sales opportunities, and organize customer information...
configurations. Experience with remote support tools and service ticketing systems (e.g., ConnectWise, ServiceNow...
and remote management tools, such as ConnectWise, ServiceNow, ManageEngine ServiceDesk, ConnectWise, Datto Autotask...
, to enhance team productivity. Support Ticket Management: Resolve and document support tickets efficiently using ConnectWise... systems, and HIPAA compliance. Technical Proficiency: Experience with ConnectWise preferred;familiarity with troubleshooting...