in CRM (e.g., HubSpot, Salesforce, ConnectWise Sell) Track sales activity, pipeline progress, and forecasts Follow defined...
, ConnectWise), ticketing systems, and ITIL practices. Excellent troubleshooting, communication, and documentation skills. Ability...
+ or Security+ certification. Experience with remote desktop tools such as TeamViewer or ConnectWise. Exposure to ITSM platforms...
expectations. The ideal candidate brings deep MSP experience and hands-on proficiency with the ConnectWise PSA, enabling them... into ConnectWise PSA contain accurate notes, correct categories, priorities, and statuses Pre-process and triage service requests...
and notifications;respond accordingly through service tickets. Perform system documentation maintenance and review in ConnectWise... and efficiently Escalate service requests that require engineer-level support Enter time and expenses in ConnectWise according...
trends, and make data-driven decisions. ·ConnectWise experience preferred. Why you’ll love working here At COURSER...
and review with Clients. Track all Client interactions in defined Systems of Record (including ConnectWise and Microsoft...
such as ConnectWise, NinjaOne, SkyKick, or similar platforms. Security and Ecosystem Exposure Experience with email security, backup...
to be certified with Cisco Duo within 30 days. Able to complete mandated Connectwise training within 30 days Strong technical...
Technical Experience: ConnectWise Manage ConnectWise Automate IT Glue Azure and AWS Hyper-V and VMware Cisco, Meraki...