Help Desk Support
/Office 365, Azure experience is a plus Knowledge of Managed Services ticketing systems, PSA tools, RMM tools (ConnectWise...
/Office 365, Azure experience is a plus Knowledge of Managed Services ticketing systems, PSA tools, RMM tools (ConnectWise...
(e.g., ConnectWise, Autotask, ServiceNow) and RMM solutions. Knowledge of cybersecurity best practices and compliance... responsibilities in a fast-paced environment. Preferred Experience: Experience with ConnectWise ITIL Foundation or higher...
Experience: ConnectWise Manage Monday.com IT Glue This is a full-time, salaried position. Salary commensurate...
to manage multiple priorities Ability to adapt quickly to new technologies and educate end users Familiarity with ConnectWise...
technician calendars in ConnectWise Manage, scheduling remote and onsite work to maximize utilization while respecting SLA..., or field services environment Experience with ConnectWise Manage or similar PSA/ticketing systems (Autotask, Halo, ServiceNow...
and professionally Maintain CRM Accuracy: Keep ConnectWise and HubSpot records current with account activity, pipeline updates... infrastructure Experience with ConnectWise Manage, HubSpot, or similar PSA/CRM platforms Exceptional communication and presentation...
(Preferred) Mac, Kaseya, ConnectWise, Sophos, SonicWall, Barracuda, Unifi, experience a plus...
service requests via phone, email, and ticketing system (ConnectWise Manage), resolving issues within SLA targets... thoroughly in ConnectWise, maintain accurate time entries, update ticket statuses, and escalate appropriately when...
solutions using ConnectWise Automate and Backstage What You Bring 2 to 4 years in IT infrastructure support 2+ years... management Experience with tools including Sophos, ConnectWise, Veeam, and Unifi Security+ (or equivalent) Microsoft...
or similar) Backup technologies such as Datto or equivalent Preferred Experience ConnectWise Manage / Ninja RMM ITGlue...