Help Desk Director
SLAs and improving support KPIs at scale. Hands-on knowledge of ITSM/ticketing platforms (ConnectWise, Autotask...
SLAs and improving support KPIs at scale. Hands-on knowledge of ITSM/ticketing platforms (ConnectWise, Autotask...
, virtualization, and cloud platforms. ·Familiarity with ITSM tools (e.g., ConnectWise, Autotask, ServiceNow) and RMM solutions... Experience: ·Experience with ConnectWise. ·ITIL Foundation or higher. ·CompTIA Network+/Security+. ·Microsoft Certified...
modeling, and business judgment skills. Experience with CRM and PSA tools such as HubSpot, ConnectWise PSA, or similar...
support (PCs, laptops, printers, scanners, peripherals) Exposure to ticketing systems (e.g., ConnectWise, ServiceNow, Jira...
on nights and weekends to perform off-hour maintenance and projects Enter all work as service tickets into ConnectWise... in a production IT environment(s), preferably in multi-site environments: 4-7 years (Preferred) Mac, ConnectWise, NinjaOne...
customer service and interpersonal skills Experience working with a ticketing system (ServiceNow / Remedy / ConnectWise...
. Experience using CRM, ticketing, and workflow platforms such as Salesforce, ConnectWise, ServiceNow, Jira, or similar business...
Sentinel Communication & Coordination Tools Project Management: Connectwise, AutoTask, Atera Secure comms: Signal, MS...
management (SonicWall or similar) Backup technologies such as Datto or equivalent Preferred Experience ConnectWise Manage...
acceptable Experience with ConnectWise (Manage & Automate) and SCCM Subject matter expert for specific technologies (e.g...