Success team at Euna Solutions. This role will sit on our Euna Special Education software team. As an Associate Customer... receive the best possible service and support across all touchpoints in their partnership with Euna Solutions...
, and internal customers. Ensuring customer satisfaction (CSAT) and strive to meet service metrics. Developing and maintaining... centers and application services. Our consulting and industry solutions help organizations and society move confidently...
Call quality compliance Average call handle time Team Customer Satisfaction (CSAT) Team Service Level Agreement (SLA... driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry...
modern, secure and scalable technology solutions. This role translates the Digital Workplace vision into actionable solutions... of scalable solutions. Develop and maintain architectural artifacts, including current/future state models, standards...
, CSAT/NPS, agent productivity, and service quality. Own and deliver measurable improvements in: Customer Satisfaction... (CSAT / NPS) Service Level Agreements (SLA) Churn reduction Employee engagement and retention Operational efficiency...
. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions...: Analyze device performance, reliability KPI’s, device telemetry and metrics, and customer satisfaction (CSat) data to identify...
troubleshooting, and basic hardware/software issues across platforms such as iOS, Android, Windows, and web-based video solutions...), and customer satisfaction scores (CSAT). Stay composed and professional in high-stress situations;focus on delivering a positive...
, CSAT/NPS, agent productivity, and service quality. Own and deliver measurable improvements in: Customer Satisfaction... (CSAT / NPS) Service Level Agreements (SLA) Churn reduction Employee engagement and retention Operational efficiency...
: Maintain high CSAT/NPS scores during the onboarding phase Handoff Quality: Ensure smooth transitions with comprehensive..., Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions...
, and marketing solutions. Our work includes everything from business cards, brochures, and direct mail to large-format graphics... Satisfaction Score (CSAT): Achieve 90%+ satisfaction in client follow-ups, reflecting responsiveness, professionalism...