Come join the Strategy & Insights team within the Global Business Solutions Group (GBSG), supporting our platform... intercept survey programs (e.g. capturing metrics like CSAT, NPS, CES, open feedback) Technical expertise in managing survey...
reporting frameworks and building dashboards and metrics that connect support performance to business outcomes (e.g., SLA, CSAT... and Engineering to enact and test preventative product solutions and measuring the impact on support metrics As a member...
best practices to identify practical solutions and define a clear path to successful implementation. Build and maintain robust... understanding of AI capabilities, trends, and practical CX applications in order to implement AI-assisted solutions to scale the...
and elevate the customer onboarding experience for Oracle Cloud Infrastructure (OCI) Dedicated Cloud solutions, including..., security/compliance readiness, training completion/proficiency, and CSAT/NPS;build dashboards for stakeholder reporting...
. Monitor and report on key metrics such as containment rate, CSAT, and digital adoption. Collaborate with analytics teams..., Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Through our operating...
transformation, integrating Artificial Intelligence (AI) and Generative AI (GenAI) into our solutions. We are seeking an Advanced... with an eye on elevating our services and solutions. Growth Responsibility, P&L and Resource Management Expand strategic...
, improving NPS or CSAT, and capturing cross-functional success stories. Actively position Endava as a leading industry player... FS commercial solutions, including digital and AI-enabled offerings. Pilot and embed new industry operating models...
-native, intelligent CX solutions across member services, provider support, care management, and clinical operations. Key..., prioritization, sprint planning, and release readiness activities. Performance Management Own KPIs such as AHT, FCR, CSAT/NPS...
from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions... response, transparency, and stakeholder communication. Drive operational rigor through key KPIs such as CSAT, MTTR, FCR...
, and optimization of cloud-native, intelligent CX solutions across member services, provider support, care management, and clinical..., FCR, CSAT/NPS, IVR containment, and agent productivity;drive continuous improvement. Required Qualifications 10...