;distinguishes training vs. non‑training solutions;ties learning to KPIs and ROI. Supports needs analysis with templates. Leads... on learner feedback. Reports completion/CSAT. Links outcomes to performance metrics. Runs experiments;demonstrates tangible...
, and customer satisfaction (CSAT) to identify opportunities for operational improvement. Conduct trend analysis to understand the... call data, and forecast parameters within the WFM tool. Implement Automation and Efficiency Solutions. Explore...
solutions that solve real problems. This role requires someone who can thrive in ambiguity, move quickly without sacrificing..., and business stakeholders to define problems, explore solutions, and ship features Create simple, logical UI that makes complex...
oversight to ensure KPIs are being met, including: Guest and resident experience (CSAT, NPS) scores Financial goals... skills and work well cross-functionally, able to identify solutions and think outside of the box. Budgeting, forecasting...
Design and develop innovative, effective, and highly scalable, global learning solutions for employees across ServiceNow... effective solutions that drive impact Create immersive, engaging, and effective learning experiences through various formats...
with engineering and delivery teams to translate business requirements into technical solution designs. Ensure AI solutions..., CSAT, FCR, and agent productivity. Qualifications Required 5+ years of experience in customer experience, contact...
Design and develop innovative, effective, and highly scalable, global learning solutions for employees across ServiceNow... effective solutions that drive impact Create immersive, engaging, and effective learning experiences through various formats...
enhanced solutions as needed to address gaps or fulfill a client’s expanded requirements. Renewals and New Business... to customer success, such as customer satisfaction score (CSAT) and Net Promoter Score (NPS). Qualifications: Requirements...
quality and velocity. Operations & Excellence Track and analyze PS KPIs (delivery predictability, margin, CSAT/NPS... workflows related to our solutions used by local governments. Define AI KPIs (adoption, efficiency gains, quality signals...
About the job Hopper Technology Solutions (HTS) is seeking a smart, creative, and hands-on Engineering Manager... Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class...