solutions and support delivered with a concierge-level commitment to service excellence. We partner across all Teams... continuous learning, strategic thinking, and a genuine passion for enabling others, we transform IT solutions from a service...
. Job Description: What success looks like in this role: Design and develop enterprise-grade chatbot and voice solutions using Azure Bot Service... systems with Client platforms (CRM, ITSM, security solutions) via APIs and event-driven architectures. Ensure compliance...
enhanced solutions as needed to address gaps or fulfill a client’s expanded requirements. Renewals and New Business... to customer success, such as customer satisfaction score (CSAT) and Net Promoter Score (NPS). Qualifications: Requirements...
and maintain dashboards and measurement systems to track CX performance, customer satisfaction, and key business metrics (CSAT... development, data visualization, and CX metrics (NPS, CSAT, order fulfillment, case resolution). Experience improving customer...
by category, escalation rate, trend analysis, and customer satisfaction (CSAT) score including reports to demonstrate performance...-to-date knowledge base, troubleshooting guides, procedures, and solutions to common issues Analyze trends in tickets to identify...
and execute account plans that attach digital solutions to current and upcoming equipment programs. Expand deployments beyond ATS... compelling value-based solutions for both new and existing customers. Establish successful and collaborative relationships...
and execute account plans that attach digital solutions to current and upcoming equipment programs. Expand deployments beyond ATS... compelling value-based solutions for both new and existing customers. Establish successful and collaborative relationships...
chatbot and voice solutions using: Azure Bot Service. Power Virtual Agents. Integrations such as Genesys, Twilio... testing. KPIs such as containment rate, latency, and CSAT. Collaborate with product and engineering teams. Mentor junior...
and maintain dashboards and measurement systems to track CX performance, customer satisfaction, and key business metrics (CSAT... development, data visualization, and CX metrics (NPS, CSAT, order fulfillment, case resolution). Experience improving customer...
, CSAT/NPS, agent productivity, and service quality. Own and deliver measurable improvements in: Customer Satisfaction... (CSAT / NPS) Service Level Agreements (SLA) Churn reduction Employee engagement and retention Operational efficiency...