, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences... confidence. Meet and maintain performance metrics including response time, resolution time, ticket throughput, and CSAT...
edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the... impact and aligning our solutions with the larger goals of our clients. Join a global team redefining the role of services...
. We're a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr... enterprise support KPIs (CSAT, SLA adherence, escalation resolution time, etc.), drive continuous improvement, and report on team...
, accountability, and performance tracking. Monitor vendor CSA utilization, engagement compliance, and CSAT performance, applying short... indicators (KPIs)-including utilization, CSAT, audit coverage, compliance, and billable contribution-to assess delivery health...
is required to be a subject matter expert in the NICE Solutions deployed at their designated clients and ensure maximum value is achieved from the... activity and SR trends for the assigned account ensuring SLAs are met, CSAT is achieved and/or provide recommendations to close...
Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies... for Hexagon Mining solutions. Working directly with current and prospective customers, and internal Commercial Teams and Product...
enterprise-grade chatbot and voice solutions using Azure Bot Service, Power Virtual Agents and integrations (e.g. Genesys, Twilio...) for knowledge-driven responses. Integrate conversational systems with platforms (CRM, ITSM, security solutions) via APIs and event...
, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine... transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address...
experience outcomes, including NPS and CSAT, through targeted interventions and continuous improvement efforts. Partner closely... to support scale, efficiency, and adaptability in a rapidly evolving environment. Advocate for solutions that reduce manual work...
, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine... transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address...